Issue Translation for JSM
On the fly multi-lingual support
Eliminate communication barriers with your customers. No matter where they are. No matter what they speak. Multilingual
We are proud to announce that we are the official Atlassian ITSM APP Partner of the Year
Issue Translation for JSM
Faster resolution times
Speak your customer's language
Enhance customer satisfaction and boost your KPIs with processes that break down language barriers and make it easy for your agents to focus on solving problems.
RESOLUTION IS TRUSTED BY OVER 8,000 CUSTOMERS WORLDWIDE
Affordable
Customer care that doesn’t cost a fortune
Create tangible value for customers at a fraction of the cost by building multilingual support into your service desk without difficult hiring, non-peak scheduling or expensive translation fees.
Increased Agent Productivity
Unlock legendary support
Stop hiring to cover additional language combinations and empower agents that know your company and your products best –no matter what they speak.
Size doesn’t matter
For small teams & large enterprises
Serving a global customer base should be a matter of quality, not quantity. Empower a small team of agents or larger product support teams to optimize your global customer service infrastructure.
2 translation modes
- Bilingual mode displays original messages alongside their translations.
- Invisible mode provides the experience of a seamless conversation across languages.
- For more control of what should be translated, go for the invisible mode
Expand to
other channels
Customers communicate with your agents on multiple channel.
Issue Translation works with canned responses and connects to Slack via the JSM Chat, as well as other marketplace apps to make sure your team is consistently multilingual.
… Now we don't need to go outside Jira Service Desk when we receive a ticket in a different language than English ...
Build language-based queues
Create queues based on the language(s) spoken by customers
- Automatic language detection
- Customer Language custom field for filtering issues
JQL Searches Based On Languages
Build powerful reporting based on regions and languages to spot trends and better understand your global customer base
Settings by project
Pick translation mode and project default language per JSM project.
Translation editor
Preview and edit the AI translation before publishing it
Automate assignments
- Assign issues to native agents
- Send e-mail notifications for rarely used languages
- or build any other custom automation
Supports additional
custom fields
Request types often contain much more than a summary and a description.
- Issue context displays any additional custom fields with free text entry
- Context includes the customer language
- Works on historical issues as well
Get started with your multilingual
Jira Service Management
Admin Guide
Enable translations in your projects
Configure your projects to enable automated translations.
Set a default language, choose the translation mode, and get your agents running!
Integrations
Connect Jira
